The world of banking is changing faster than ever, enjoy the best experience in our Operations and Change traineeship

During our two-year programme you create your own career within Operations. You learn more about your chosen discipline and the financial services sector. Our trainee programme also allows you to discover yourself through a wide selection of (online) professional and personal skills trainings.

Make an impact as a trainee

At ING we are always broadening our horizons. Our people have a forward-thinking mentality, a strong can-do spirit and enjoy working in an agile environment. Do you want to have an impact on not only the financial lives of close to 8 million customers but also on the bank of the future? Why wait, discover how today.

Above all, ‘change banking’ means taking action. ING is building the digital bank of the future. But, as any builder knows, before you start building you first need a strong foundation. What exactly does this involve? It’s about uniting our processes, data, IT, and shared services – the bricks of our transformation – and cementing these with a single way of working. It’s about becoming One Bank that offers our customers products and services that meet their expectations and that are remarkably easy, surprisingly personal and refreshingly smart.

The Chief Operations Office (COO) is leading when it comes to transforming and running ING as the bank of the future. COO brings together many disciplines which means that as a trainee you will be working at the intersection of digitalisation, process engineering, data management and optimising the client journey. Therefore, this role asks for talented people that can drive optimisation and change, always look at things end-to-end, are true believers of standardisation, and can switch easily between an operational environment and the board room.

Your first year

Your trainee manager will assist you in choosing your first rotation which lasts approximately six months. Based on your own interests, you can indicate your preferences for your first rotation so that we can work together to find a suitable starting role for you. This enables you to get to know several departments within ING. These roles can relate to areas such as ‘Know Your Customer’ or the agile way of working.

As a trainee you will also receive guidance from your line manager. If you are looking for additional guidance you can ask a Senior Manager to mentor you. They will coach you, inspire you, introduce you to their network and share their knowledge and insights with you.

You are in charge of your second assignment. Now it comes down to addressing your network and taking the initiative. We encourage it to gain international experience during this six-month period, which is not only great fun but is also good for your personal and professional development, if possible with local Covid-19 restrictions.

Your benefits

Besides being given the opportunity to put your talent to good use where it really matters, you’ll participate in a global training event with all trainees from your year, which will also enable you to quickly build up a large network.

There is more, to give you an idea, we will tell you about the other benefits of working at ING:

  1. Excellent base salary;
  2. 13th month salary;
  3. 8% Holiday payment;
  4. 216 hours of holiday per year based on a 40 hour working week;
  5. Laptop and budget to purchase a (work) phone;
  6. NS business card or travel allowance;
  7. Impressive training package;
  8. Permanent contract.

Our Operations and Change trainee

  • Has an academic master’s degree from a university, preferably in Supply Chain Management, Operations Management, Business Information Management, Change Management, Business Administration or (Industrial) Engineering.
  • Has an interest in financial services, an innovative take on banking, you are metrics and process driven and have an unconditional drive to turn your ideas into reality.
  • Has worked on personal development through various extracurricular (international) activities.
  • Has a strong drive for efficiency, optimization and standardisation
  • Is good at managing stakeholders and communicate easily on different levels
  • Is enthusiastic, hard-working and humble

Do you have what it takes?

When applying for the Operations and Change traineeship April 2021, remember to upload your complete application: CV, motivational questions and grade lists (Bachelor and Master till now) in English. if you are sure you are what we are looking for, go for it!

Cycle 1

HR interviews: May 25th – May 28th

Business Panels: June 7th – June 11th

Cycle 2

HR interviews: July 12th – July 15th

Business Panels: July 26th – July 30th

Cycle 3

HR interviews: August 9th – August 12th

Business Panels: August 23rd – August 27th

We have a limited amount of positions for this traineeship and we will close the vacancy when we have hired enough trainees for October 2021. This means particular traineeships might not be open for multiple cycles.

Click on the following links to find out more about the ITP Programme and the selection procedure.

Please note that the results will remain definite for a future application for one of our traineeships. This means that you cannot apply again after not passing either our assessment or interview stage.


Adinda Lapré - Senior Campus recruiter - recruiter bij ING
Adinda Lapré - Senior Campus recruiter
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